This policy explains how the Company handles the personal data it collects when you contact us or request a consultation. The Company complies with Korea's Personal Information Protection Act (PIPA) and other applicable laws.
1. Personal data we collect
- Contact form (required): name, email address, inquiry type, message
- Contact form (optional): company or affiliation, phone number
- Collected automatically: IP address, browser and device information (for abuse and bot prevention, and for security)
2. Why we use it
- To receive and answer your inquiry, and to provide the services you asked about, such as a market entry assessment
- To prevent spam and abuse and to keep the service secure
3. How long we keep it
We keep the personal data we collect for three years after your inquiry has been handled, then destroy it without delay. Where another retention period is required by law, that period applies instead. If you withdraw your consent or ask us to delete the data, we destroy it without delay.
4. Disclosure to third parties
The Company does not disclose personal data to third parties without your consent, except where required by law.
5. Entrusted processing (third parties, including transfers outside Korea)
To operate the service, the Company entrusts the processing of personal data to the parties below. Some of them are located outside Korea.
| Processor | Scope of processing | Location |
|---|---|---|
| Cloudflare, Inc. | Website hosting and security, bot protection (Turnstile) | United States (outside Korea) |
| Resend (Plus Five Five, Inc.) | Sending inquiry notification email | United States (outside Korea) |
| Google LLC | Website usage analytics (Google Analytics) | United States (outside Korea) |
Data transferred, timing and method: the items listed above, sent over the network at the moment you submit the form. Retention: until the purpose of the processing has been fulfilled.
6. Cookies and automatic collection
The Company does not use tracking cookies for marketing or advertising. To prevent bots and spam, Cloudflare Turnstile may process a minimal set of information (such as browser signals) for security purposes. To understand how the website is used, Google Analytics may collect visit information using cookies; we do not use it for advertising.
7. Your rights and how to exercise them
You may request access to, correction of, deletion of, or a stop to the processing of your personal data at any time. Contact us at the address below and we will act on the request without delay.
8. Destruction of personal data
Personal data is destroyed without delay once the retention period has passed or the purpose of processing has been fulfilled. Electronic files are deleted by a method that makes them unrecoverable.
9. Privacy officer and contact
- Privacy officer: (to be confirmed)
- Email: sales@vividbridge.co.kr
- Address: 14, Teheran-ro 92-gil, Gangnam-gu, Seoul 06180, Republic of Korea
10. Notice of changes
If anything is added to, removed from or changed in this policy, we will give notice on this website beforehand.
Effective date: July 9, 2026