VIVID BRIDGE

SELL & OPERATE

Shop operations

One team runs every one of your online shops, on your behalf.

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Sound familiar?

  • “The accounts are open, but Japanese product pages, CS and promotions are beyond us.”
  • “We're on several channels and inventory, orders and pricing never line up.”
  • “We made it into the market, and then there was no one to run it.”

How we solve it

We operate Rakuten, Amazon.co.jp, Qoo10, Yahoo! Shopping and your D2C store as one: products, inventory, orders, promotions, Japanese-language CS, settlement and reporting.

Process

  1. 01

    Multichannel consolidation

    Bring every channel account under one operating framework.

  2. 02

    Product and inventory sync

    Keep products and stock synchronized across channels in real time.

  3. 03

    Orders and settlement

    Process orders, reconcile settlement and monitor risk.

  4. 04

    Promotion operations

    Run the sale calendar, from coupons and time sales to the Qoo10 Mega Sale.

  5. 05

    Reviews and CS

    Handle Japanese reviews, Q&A and inquiries in the polite register buyers expect.

  6. 06

    Reporting and improvement

    Deliver weekly and monthly reports, and execute the fixes they call for.

Deliverables

  • Operating SOP
  • Integrated dashboard
  • Regular reporting

KPIs

  • Revenue and conversion rate
  • Inventory accuracy
  • CS response time
  • Review rating

🇯🇵 Japan notes

  • Rakuten RMS, Amazon Seller Central, Qoo10 QSM
  • Running the Qoo10 Mega Sale
  • Polite Japanese CS and convenience-store payment support

Connected services

Sales & channels Where and how you sell — we set up channel entry through to the first sale. Fulfillment From order to doorstep — we take on inventory, delivery, returns and CS. IT solution · integrated dashboard The control tower for the whole expansion, and the live window we hand back to you.

FAQ

Frequently asked questions

Can several Japanese marketplaces be operated at the same time?

Yes. VIVID BRIDGE manages Rakuten RMS, Amazon Seller Central, Qoo10 QSM and Yahoo! Shopping under one operating system. Inventory stays synchronized across channels, pricing policy is set once, and reporting is consolidated, which removes most of the overhead of multi-channel operation.

How is Japanese-language customer support handled?

A native Japanese support team answers reviews, Q&A, and return and exchange requests in appropriate keigo. Japanese customers expect fast and courteous replies, so VIVID BRIDGE works to a standard of a first response within 24 hours.

How is inventory kept in sync across channels?

The integrated dashboard synchronizes stock across Rakuten, Amazon.co.jp, Qoo10, Yahoo! and your own store in real time. Safety stock thresholds prevent a single channel from selling out unnoticed, and we operate to a target of 99% or better inventory accuracy.

How do you run large sale events such as the Qoo10 Mega Sale?

The Qoo10 Mega Sale runs four times a year, and preparation starts about two months out: securing stock, setting the price strategy, registering promotions and booking advertising. VIVID BRIDGE works from a sale calendar so campaigns line up with the Rakuten Super Sale, Amazon Prime Day and other events.

Shop operations — where to start?

Tell us your brand and target market for a free diagnosis of this stage.

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