SELL & OPERATE
Fulfillment
From order to doorstep — we take on inventory, delivery, returns and CS.
Sound familiar?
- “Orders come in, but we can't keep up with delivery, returns and CS.”
- “Japanese customers expect a lot from delivery, and that worries us.”
How we solve it
The full fulfillment path: local 3PL or FBA setup, inventory management, last mile, and returns, exchanges and CS.
Process
- 01
3PL and FBA setup
Configure Amazon FBA, Rakuten Super Logistics or a dedicated 3PL.
- 02
Inbound and inventory
Manage receiving, SKUs and safety stock.
- 03
Pick, pack and ship
Process orders and hold packaging quality to a standard.
- 04
Last mile
Run delivery with Yamato, Sagawa and Japan Post.
- 05
Returns and CS
Handle returns, exchanges and local-language customer support.
Deliverables
- Fulfillment setup
- Inventory dashboard
- CS manual
KPIs
- On-time delivery rate
- Inventory turnover
- Return rate
- CS response time
🇯🇵 Japan notes
- Convenience-store payment and cash on delivery
- High expectations for delivery quality
- Yamato, Sagawa and Japan Post
Connected services
FAQ
Frequently asked questions
Which carriers deliver within Japan?
The three major carriers are Yamato Transport (Kuroneko Yamato), Sagawa Express and Japan Post (Yu-Pack). Yamato is strong on time-slot delivery, Sagawa on larger freight, and Japan Post on small parcels and convenience store pickup. VIVID BRIDGE selects the carrier that matches your product profile.
How are returns and exchanges handled in Japan?
Japanese shoppers hold high expectations here, and most marketplaces guarantee returns within 30 days. VIVID BRIDGE works with the local 3PL to receive returns, inspect them and either restock or dispose of them, with customer support kept in the loop so complaints do not escalate.
Do I need to offer convenience store payment and cash on delivery?
Convenience store payment and cash on delivery still account for a meaningful share of Japanese e-commerce. Cash options matter most when a new brand has yet to earn trust, where they can decide whether a visit converts. VIVID BRIDGE configures payment methods on each channel for you.
What are the key KPIs for fulfillment operations?
On-time delivery rate (target 98% or better), inventory turnover, return rate (target 3% or lower) and customer support response time (within 24 hours) are the core measures. VIVID BRIDGE monitors them in real time and proposes improvements in a monthly report.
Fulfillment — where to start?
Tell us your brand and target market for a free diagnosis of this stage.
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